Frequently asked question

ordered

Please tell me how to check if the order has been completed.

The email confirmation of the order will be sent to the email address provided when the order is completed. It may happen.

Even if you check your spam mail within 24 hours, we will send you a confirmation message.

Why don't you receive email confirmation?

If you have placed an order at Poster Store, but have not received the order confirmation email, please contact us using the inquiry form.

After ordering, can you change the content of the order?

It is necessary to order your product quickly. Your order has been completed, and it will be shipped immediately! Unfortunately, we cannot make changes because it has already been processed in the warehouse (usually in seconds).

What should I do if my order is out of stock?

We would like to inform you that the product is out of stock.

名名ったますますますしたますたますたか？

If you provide incorrect information such as delivery address, e-mail address, telephone number, etc., please contact customer service as soon as possible so that you can change your information before submitting your order. If the information affects the delivery of the package, before the customer contacts the customer service, if the order has already been shipped, the additional costs incurred will be borne by the customer.

How to cancel an order please let me know.

Please contact us as soon as possible from the inquiry form.

How can the company order?

Currently, companies (B2B) do not have to provide it, but in the future, I would like to provide it.

About the payment method

What kind of payment method is there?

Visa, Mastercard, Maestro, Amex, Union Pay, JCB, Apple pay

Can you pay with a coupon or gift card?

You can pay with a coupon or Poster Store gift card.

キーポンが使えませます。 What should I do?

Check whether the input content of the coupon code is correct, or if there are no blank spaces before or after the coupon code. Please contact the service.

Why is the payment rejected?

Please confirm the payment method.

下载がなんますますますますますますますますますますたたすた?

下载の全电影がなんの全生がなんなんますますますとはます」。

Poster set

アウートレット

Or frame

Also, please note that existing campaigns and discount codes cannot be combined in many cases.

オファー / オスタント

シャックコードが使なれないのかないたか?

Please make sure that the code is entered correctly and there are no blank spaces before and after it. Also, make sure that the code has not expired. If it is not compatible, please contact customer service.

If you forgot to input the discount code, how do you do it?

Please contact customer service.

About shipping and handling

How long is the delivery time?

Delivery time is calculated from 4-7 business days.

Important：Currently, in order for our freight partners to handle a large number of packages, if the package is not delivered to the customer's home address, the package will be redirected to the nearest pickup point.

Which shipping option do you offer? 

Our company utilizes various transport partners depending on the scale of the customer's order.

How much is the shipping fee? 

Free shipping for orders over ¥11,999.For orders under ¥11,999, ¥4900 will be charged.

Are you using express delivery service?

Express delivery service is not available

How do I track the package? 

Your order will be packed and shipped as soon as possible. It may take up to 48 hours. If the tracking link does not reach you, please contact us from the inquiry form.

Do you need to pay 関税安全関税感动を？

Depending on the destination, additional fees such as sales tax, 関税, import 颖税, etc. may be charged.

迷迷LINKに手机手机なれなななたたたたかた? 

When your order is shipped from our warehouse, a shipping confirmation email will arrive. It may take 48 hours to receive a shipping confirmation email before the tracking link becomes effective.

手机ををますますといとますますたか？ 

商品が集めをしななたますます返品されますますますますますます。

Can you change the location of the package after delivery?

Unfortunately, it is not possible to change the address after the product has been shipped.を电影するますますますますますますますます。

返品/クローム

这些の返品はなるか?

Yes。 There is a 90-day return policy for products purchased at Poster Store.

Does the refund cost? 

The customer has the right to return the product by himself.

Please register a return at this link:

Registration return

It may take up to 14 days for the goods to be collected at DHL's point of return. Please save the receipt as evidence.

開展したしたたたを返卤たたたた? 

When the adhesive plastic foil is removed from the frame, the frame cannot be returned. can do.

商品の剧情は Can you do it? 

If you exchange the product you received with another one, it will be processed in the same way as a normal return item.まます。 After that, you can purchase a new product at the web shop.

手机ををますますといとますますたか？ 

商品が集めをしななたますます返品されますますますますますます。

The order is damaged. What should I do?

If the package or product is damaged, please send a photo of the package or product as soon as possible. This can be done from the inquiry form.まます。 Please do not return defective goods.

If you receive the wrong product, how do you do it?

Please check the contents of your order.

Information about the product

What size poster do you offer?

Various sizes of posters available: 13x18 cm, 21x30 cm (A4), 30x40 cm, 50x50 cm, 50x70 cm, 70x100 cm

Posterか額縁がつりますた?

No, posters and frames are sold separately.

All postersに白い表が付します?

いいえ。 All postersに白い表線にるしますます。 If there is any doubt, please refer to the product's description.

ならたに写ていてる画像が切りたしてすすすたたたい?

Because the poster has a white frame, please check the product description. If not, please contact the customer service team.

What kind of paper quality is used for the poster?

The poster is printed locally by Sweden's most famous printing company, is a symbol of environmentally friendly sustainable production in Sweden, and is awarded the Eco Label by FSC and PEFC. 、 Finally, the highest quality design paper is the best quality design paper. The coating is non-reflective with matt paper, the total weight is 200g/m2, and there is a unique sense of luxury.は、It is guaranteed to be from a forest that meets the highest standards of environment and society, and is managed in a responsible manner.

What kind of size frame do you offer?

13x18 cm, 21x30 cm (A4), 30x40 cm, 50x50 cm, 50x70 cm, 70x100 cm.

Lumber frame is procured from where？

Our frames are hand-made by skilled craftsmen with years of experience in frame production in Europe and Asia. Our frame suppliers are carefully selected to meet our social and environmental responsibilities I have it.

Why is the color of the frame different from the previous order?

If you compare the frame of the order made on a different date, this may be due to the environment and weather conditions of the original frame.

Personalized poster

Can you personalize the size of the poster and frame?

No, unfortunately this option is not currently available. All posters and frames are only available in the size provided by our website.

Can you order a poster that can't be delivered in my own country?

Our poster may vary depending on the country in which the customer's country is located. If the poster is not displayed even if you search the customer's country on our website, it cannot be used.に电影电影たたましたがしたがします。

Can you order a poster of a different size from those available on the website?

The size varies from poster to poster.

Can you customize the poster?

The white frame is part of our poster drawn in order to highlight the image of a specific poster. Please read the product specification on the right side of the image if you have any doubts about the white frame or poster.

Correspondence / press

Collaboration

Please contact internationalmarketing@posterstore.com

Brandbassador とれラボレッシューは はんますますますますか? 

Brandbassador ははマランドバックマットで、 Poster Store のブランドアンバサダーとは、フォロクとショークントの特典ですますますますますます Poster Store Brandbassador You can complete the mission of the Poster Store on the platform. There are various types of missions that can be applied to the platform. The mission is usually to share contents and receive rewards.

たますますますたたたいたたたたたたたたたたたたたたたたたたたたたた 

We aim to respond to all applications within 3 business days, and will notify you immediately if the application is reviewed.

Do you have any questions about the Brandbassador app? 

If you have any questions about the app, or if you have any questions about the brand, you can always find answers directly from the app. You can find more details about Brandbassador in the FAQ section. Please contact us for more information.

Artist / photographer 

Send an email to art@posterstore.com

PR and press 

Please send an email to pr@posterstore.com

Small trader 

At present, we have decided to provide this service in the future.